c44 Privacy Policy

1. Introduction

c44 ("we", "our", or "the Platform") operates the website https://c44.cam, providing online cricket betting, live casino games, slots, and related entertainment services to players in Bangladesh and beyond. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your information.

By accessing or using c44, you confirm that you are at least 21 years of age and that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

When you register, interact with, or make transactions on c44, we may collect the following categories of personal information:

• Identity Information: Full name, date of birth, and a government-issued identification document (National ID, passport, or driving licence) required for account verification.
• Contact Information: Email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial Information: Transaction records, deposit and withdrawal amounts in BDT (৳), and payment method identifiers associated with bKash, Nagad, Rocket, Upay, or bank transfer references.
• Technical Information: IP address, browser type and version, device type, operating system, referring URLs, session duration, and pages visited on c44.
• Behavioural Information: Betting history, game preferences, wagering patterns, bonus usage, and customer support interactions.

3. How We Use Your Information

c44 processes your personal data only for legitimate, specified purposes. We use your information to:

• Account Management: Create, maintain, and authenticate your c44 account; verify your identity for KYC compliance; and process your login sessions securely.
• Service Delivery: Operate cricket betting markets, live casino tables, slots, and crash games; process deposits and withdrawals via bKash, Nagad, Rocket, or other supported payment channels; and credit bonuses to eligible accounts.
• Security and Fraud Prevention: Monitor activity for suspicious behaviour, prevent unauthorised account access, detect money-laundering patterns, and maintain the integrity of the Platform.
• Responsible Gaming: Identify players exhibiting high-risk betting patterns, enforce self-exclusion requests and deposit limits, and send responsible gaming reminders where appropriate.
• Customer Support: Respond to your enquiries, resolve disputes, process complaints, and provide technical assistance when you contact our support team.

4. Cookies and Tracking Technologies

c44 uses cookies, web beacons, and similar tracking technologies to improve your experience on the Platform. Cookies help us remember your preferences, keep your session active, understand how users navigate c44, and deliver relevant promotional content. You may disable cookies through your browser settings; however, doing so may limit certain features of the Platform, including the ability to stay logged in across pages.

We categorise our cookies as: strictly necessary (required for the Platform to function), performance (analytics that help us improve speed and stability), and marketing (used to show content relevant to your interests). Strictly necessary cookies cannot be disabled. You may opt out of performance and marketing cookies via our cookie preference settings.

5. Sharing Your Information

c44 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your information in limited circumstances with trusted partners who assist us in delivering our services:

• Payment Processors: We share necessary transaction data with payment service providers such as bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals securely.
• Identity Verification Services: We may use third-party KYC partners to verify your identity documents and ensure compliance with applicable age-verification requirements (21+ only).
• Game Technology Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to enable fair game delivery and RNG auditing.
• Legal and Regulatory Disclosure: We may disclose your information when required by law, court order, or regulatory authority, or when necessary to protect the rights, property, or safety of c44, its users, or the public.

6. Data Retention

We retain your personal data for as long as your c44 account remains active and for a further period as required to comply with our legal obligations, resolve disputes, enforce our agreements, and maintain transaction records. Financial transaction records are typically retained for a minimum of five (5) years from the date of the transaction in line with standard anti-money-laundering practice.

When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you. If you close your account, we may retain certain data for the minimum legally required period even after closure.

7. Your Privacy Rights

c44 respects your rights over your personal data. Subject to applicable law and our ability to verify your identity, you may exercise the following rights by contacting our support team:

• Right of Access: Request a copy of the personal data we hold about you, including the categories of data processed and the purposes for which it is used.
• Right to Rectification: Request correction of inaccurate or incomplete personal data held on your account. You may also update basic profile information directly from your account settings.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that we may be unable to erase data required for regulatory compliance or active dispute resolution.
• Right to Object: Object to the processing of your personal data for direct marketing purposes at any time. You may also object to certain other processing activities on grounds relating to your particular situation.

8. Data Security

c44 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, bcrypt hashing for stored passwords, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular internal security reviews.

While we take every reasonable precaution to safeguard your data, no online transmission or storage system is completely secure. If you suspect that your c44 account has been compromised, please contact our support team immediately at [email protected] (plain text only — do not attempt to click this address as a link).

9. Children and Age Restrictions

c44 is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we discover or are informed that a user is under 21, we will immediately suspend the relevant account, void any associated transactions, and delete the personal data collected. If you believe a minor has accessed c44 and provided personal information, please notify us at [email protected] so we can act swiftly.

10. Changes to This Privacy Policy

c44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered users by email or an in-platform notification.

Your continued use of c44 after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should stop using the Platform and may request account closure by contacting our support team.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way c44 handles your personal data, please reach out to our support team. You can contact us by email at [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within five (5) business days. For responsible gaming support, please also visit our Responsible Gaming page.